FREQUENTLY ASKED QUESTIONS

Who is Indy Jazz Fest?

Indy Jazz Fest is a year-long project of the not-for-profit Indianapolis Jazz Foundation.  We are committed to keeping the legacy and future of jazz in Indianapolis at the forefront. We are supportive of all organizations that wish to promote jazz and encourage both individuals and organizations to utilize our resources to help further jazz awareness and the vibrant jazz scene in Indianapolis.

Indy Jazz Fest is 10 days of concerts, master classes and panel discussions in various locations around Indianapolis from September 15-24, 2016. Tickets are on sale for individual concerts with special ticket packages and preferred seating available.  Ticketing is online or through select venues.

How do I get tickets online?

Visit indyjazzfest.net and select BUY TICKETS to register and buy tickets online.  It is secure and easy. Tickets will be available electronically or at the will call of the respective venues. NO TICKETS WILL BE MAILED!!

Make sure to be patient and wait once you send your payment.

NO REFUNDS will be given.

Preferred Seating?

Preferred Seating will be offered for select concerts. This basically means you will get a seat closest to the stage. Please check online under tickets for this premium offer.

Kids?

Kids are welcome at concerts subject to the individual venue age requirements.  All concerts at the Jazz Kitchen are 21 and over.  Master Classes and Panel Discussions are open to all ages.

Student tickets?

An individual of any age with a valid student ID is eligible for student tickets. There is a 1 ticket per student ID limit. Tickets must be purchased online. You must bring your valid student ID along with your ticket for admission to the performance or if you are 17 and younger and we can clearly confirm or otherwise validate your age, you will also be admitted.

Refunds?

Sorry, No Refunds can be issued for any of the shows once they are purchased.

Where should I park?

Parking is specific to each concert venue.  Please check out Venues and Parking under Information on the website.

Privacy?

Indy Jazz Fest respects your privacy, and we offer you the ability to opt out of our emails. We store your personal information on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with any other party. We do not record your credit card number after the sale is complete.

Security?

In today’s environment, where everything and everybody seems to be on the internet, security is an essential part of our systems and commitment to you, our customer. Our ticketing system (Arts People) is hosted on the cloud by Amazon. Amazon monitors and protects our systems with the latest cyber-security hardware and software. The network for these systems uses a choke-point method that forces non-standard interactions into a virtual funnel where it can be easily monitored and protects against nefarious activity prior to hitting the next layer of security within the SSL or Secure Socket Layer. Arts People is certified by The McAfee Company which is used to monitor secure transactions for any flaw or bug that has been identified. We take security very seriously, making every effort to secure your data. We feel very strongly that securing your data is one way we earn your business and trust 24 hours a day, 365 days a year.

Speaking of security, we would also like to emphasize that you, the customer, bear significant responsibility for your own security. Please make certain that passwords are appropriately protected, and never post or share your password.